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WE MESSED UP. 100% ON US. I'LL ADMIT THAT ALL DAY. This customer has been calling my shop for a couple days YELLING at my staff over an issue we caused. Demanded to speak to the owner. But refused to tell my girls what he actually needed done. So I called him myself and got on the phone. You know what he wanted? $160. That's it. We're mailing him his $160. Here's a word of advice to customers: you catch more bees with honey than vinegar. 🍯 Be nice. You don't have to scream. You don't have to ye
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When every dollar counts, even the smallest fee can turn a simple deal into a heated debate. Watch what happens when a customer realizes they might have to pay extra for a new license plate. Stick around until the end of this video to see how far they were willing to go to avoid paying it! #carbuying #dealership #carshopping #automotive #cardeals
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